TEXAS CARBON LLC — TERMS OF SERVICE
Texas Carbon LLC
Austin, Texas
support@texascarbon.co | www.texascarbon.co
Effective Date: February 26, 2026
These Terms of Service (“Terms”) govern your access to and use of texascarbon.co (the “Site”) and any purchase of products from Texas Carbon LLC (“Texas Carbon,” “we,” “us,” “our”). By using the Site or placing an order, you agree to these Terms.
If you do not agree, do not use the Site or purchase from Texas Carbon.
1) ELIGIBILITY (AGE / LEGAL CAPACITY)
You represent and warrant that you are at least 18 years old or the age of majority in your jurisdiction, and that you have the legal capacity and authority to enter into these Terms. If you place an order on behalf of another person or entity, you represent and warrant that you have authority to bind them to these Terms.
2) OUR POLICIES ARE PART OF THESE TERMS
The following policies are incorporated into these Terms by reference and apply to all purchases:
If there is a conflict, the policy that most directly applies to the issue controls (for example, the Refund / Return Policy controls returns and refunds).
3) PRODUCTS, CONTENT, AND INFORMATIONAL ACCURACY
We sell aftermarket automotive products, including made-to-order carbon interior trim, carbon steering wheels, carbon exterior components (hoods/panels), and exhaust systems.
- Product photos, renders, and descriptions may be representative. Carbon fiber and hand-finished parts may vary in weave alignment, texture, shade, and appearance.
- We may correct errors on the Site (including pricing, descriptions, compatibility notes, availability, and lead times) at any time.
- We reserve the right to refuse service, refuse or cancel any order, and limit quantities at our sole discretion, including for suspected fraud, abuse, or policy violations.
- Some exhaust systems are for off-road / racing use only and are not legal for sale or use on public highways in California or other states with emissions regulations. It is your responsibility to verify legality in your jurisdiction.
4) CUSTOMER RESPONSIBILITY FOR FITMENT, SELECTIONS, AND USE
You are solely responsible for verifying compatibility and making correct selections before ordering and before installation, including (without limitation) year/make/model/trim, option packages, connector layouts, SRS/airbag/steering compatibility, wiring/electronics, and any OEM part transfers required.
Steering wheels and airbag-related components are safety-critical. Professional installation by a qualified technician is strongly recommended. Improper installation or use may result in serious injury or death.
Wrong selections, preference changes, or “I didn’t realize” issues do not qualify for refunds or returns except as expressly stated in the Refund / Return Policy.
5) ORDER ACCEPTANCE; PAYMENT; TAXES
5.1 Order acceptance
Your order is an offer to purchase. We may accept or reject orders at our sole discretion. An order is not accepted until we confirm it (including by charging your payment method and/or sending an order confirmation).
5.2 Payment
You agree to pay the price shown at checkout plus applicable taxes and shipping. Payments are processed through the payment methods made available at checkout.
5.3 Pricing errors
If a product is listed at an incorrect price due to an error, we may cancel the order and issue a refund, or contact you for approval of the corrected price.
5.4 Sales tax
We collect sales tax where required.
6) MADE-TO-ORDER LEAD TIMES; SHIPPING DELAYS
Most items are made-to-order. Lead times vary by product and level of customization. We will provide lead time guidance on the Site or in your order confirmation.
If a shipment will be delayed beyond the timeframe stated at checkout (or later provided to you), we may contact you with options, which can include consenting to a revised timeline or canceling/refunding any unshipped merchandise, as applicable.
7) CANCELLATIONS (PRODUCTION STARTS FAST)
Production typically begins within 24–48 hours of order placement.
- Before production begins: You may request cancellation by emailing support@texascarbon.co. If we confirm production has not started, we will cancel and refund.
- After production begins: Cancellation is allowed only with a 50% cancellation fee (we refund 50% of the order total).
- After shipment: Orders cannot be canceled.
We may cancel any order at our discretion (including for fraud risk or policy violations). If we cancel, we will refund amounts paid for unshipped merchandise.
8) SHIPPING; RISK OF LOSS; FREIGHT/LARGE ITEM RULES
8.1 Risk of loss transfers when carrier accepts
RISK OF LOSS TRANSFERS TO YOU WHEN THE PACKAGE IS ACCEPTED BY THE CARRIER. Title and risk of loss pass at carrier acceptance, subject to applicable law.
8.2 Freight / large items (inspection required)
Some large exterior items may ship via freight/LTL. You must inspect the shipment at delivery. If there is visible box or product damage:
- document it immediately with photos/video,
- note damage on the delivery receipt when applicable,
- keep all packaging.
Failure to inspect and document damage at delivery may limit or prevent a shipping claim.
8.3 Address accuracy
You are responsible for providing a correct shipping address. Fees and reshipping costs caused by an incorrect address, refused delivery, or failed delivery attempt may be your responsibility.
9) SHIPPING DAMAGE & DEFECT REPORTING (STRICT WINDOWS)
Shipping damage must be reported within 24–48 hours of delivery with clear photos/video of the box, label, packaging, and damage. Keep all packaging.
Manufacturing defects must be reported within 14 calendar days of delivery and before installation. Inspect all items immediately upon arrival and before installing or test fitting.
10) RETURNS, REFUNDS, AND EXCHANGES
All returns and refunds are governed by the Refund / Return Policy. Key points:
- Most sales are final because most items are made-to-order and/or customized.
- Returns/refunds are only approved for serious issues (major manufacturing defect, shipping damage reported on time, or our direct error), as described in the Refund / Return Policy.
- Any approved return requires written authorization (RMA) before shipping anything back.
11) LIMITED “OPEN-BOX AS NEW” PRACTICE
In rare cases, we may sell an item as “new” if it has been opened only for inspection and we determine it meets our quality standard for a new product.
12) CHARGEBACKS; FRAUD; ABUSE
You agree to contact support@texascarbon.co and give us a reasonable opportunity to resolve an issue before initiating a chargeback. We will provide order records, tracking, delivery confirmation, and communications to payment processors to dispute chargebacks.
Fraudulent claims, return fraud, item swapping, harassment, and abuse may result in order cancellation, refusal of service, and other remedies available to us.
13) INTELLECTUAL PROPERTY; SITE USE RESTRICTIONS
All Site content (text, photos, product descriptions, branding, logos, graphics, layout, and media) is owned by or licensed to Texas Carbon and is protected by intellectual property laws.
You may not copy, reproduce, distribute, scrape, reverse engineer, sell, or exploit any Site content without our prior written permission.
You may not use our trademarks, brand assets, or product photos to market or sell goods in a way that suggests affiliation, endorsement, or official status.
14) DMCA / COPYRIGHT NOTICE
If you believe content on the Site infringes your copyright, email support@texascarbon.co with:
- your name and contact info,
- identification of the copyrighted work,
- the URL or description of the allegedly infringing content,
- a statement that you have a good-faith belief the use is unauthorized,
- a statement under penalty of perjury that your notice is accurate and you are authorized to act,
- your physical or electronic signature.
15) WARRANTY DISCLAIMER (CONSPICUOUS)
ALL PRODUCTS ARE SOLD “AS IS,” “WITH ALL FAULTS,” AND “WITH ALL DEFECTS,” TO THE MAXIMUM EXTENT PERMITTED BY LAW.
TEXAS CARBON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
No statement on the Site or in messages creates a warranty unless provided in a written warranty document signed by Texas Carbon.
16) LIMITATION OF LIABILITY; LIMITATION OF REMEDIES (CONSPICUOUS)
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Texas Carbon will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages (including labor/installation, towing, downtime, loss of use, lost profits, vehicle damage, diminished value, or third-party claims).
- TOTAL LIABILITY CAP: Texas Carbon’s total liability for any claim will not exceed the amount you paid for the specific product giving rise to the claim (excluding shipping, taxes, duties, and labor).
Where the law does not allow certain limitations, these limitations apply to the maximum extent permitted.
17) ASSUMPTION OF RISK; RELEASE (CONSPICUOUS)
Aftermarket automotive parts and modifications involve risk. You assume all risks of purchase, installation, and use.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE TEXAS CARBON LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, SUPPLIERS, AND AFFILIATES FROM CLAIMS ARISING OUT OF OR RELATING TO ANY PRODUCT, INCLUDING CLAIMS ALLEGING THE NEGLIGENCE OF TEXAS CARBON OR ITS REPRESENTATIVES.
This release does not apply where prohibited by law.
18) INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Texas Carbon and its members/managers/employees/agents/suppliers/affiliates from any claims, losses, liabilities, damages, costs, and expenses (including attorneys’ fees) arising from or related to your purchase, possession, installation, use, misuse, resale, modification, or violation of law.
19) TIME LIMIT TO BRING CLAIMS
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM OR ACTION RELATING TO THE SITE, A PURCHASE, OR A PRODUCT MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES. Otherwise it is permanently barred.
20) DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER (CONSPICUOUS)
PLEASE READ CAREFULLY. THIS AFFECTS YOUR LEGAL RIGHTS.
20.1 Informal resolution first
Before starting arbitration, you must email support@texascarbon.co with a written description of the dispute and your requested resolution (“Notice of Dispute”). The parties will attempt to resolve the dispute for 30 days from receipt of the Notice of Dispute.
20.2 Agreement to arbitrate
If not resolved, any dispute or claim arising out of or relating to the Site, a purchase, a product, or these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules.
20.3 Small claims option
Either party may bring an individual claim in small claims court if the claim qualifies and remains individual.
20.4 Location and format
Unless the parties agree otherwise, arbitration will be conducted in Travis County, Texas, and may be held by video/remote hearing where permitted.
20.5 Class action waiver
You and Texas Carbon agree that disputes will be brought only on an individual basis. No class actions, collective actions, private attorney general actions, or representative proceedings are permitted.
20.6 Severability of arbitration clause
If any portion of this arbitration section is found unenforceable, the remainder will be enforced to the maximum extent permitted.
21) GOVERNING LAW; VENUE FOR NON-ARBITRABLE MATTERS
21.1 Governing law / venue
Except where preempted by federal law, these Terms are governed by the laws of the State of Texas. For disputes not subject to arbitration, exclusive venue will be state or federal courts located in Travis County, Texas, to the maximum extent permitted.
21.2 International / out-of-state access
We do not represent that the Site or products are appropriate or available for use outside the United States. If you access the Site or place an order from outside the U.S., you do so at your own risk and are responsible for compliance with local laws.
22) FORCE MAJEURE
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, severe weather, fire, flood, earthquakes, pandemics, power/internet outages, labor disputes, supply chain disruptions, carrier delays, customs holds, theft, government actions, war, terrorism, or civil unrest. Performance timelines are extended for the duration of the event. This includes any other event that renders performance commercially impracticable or impossible despite reasonable efforts.
23) CHANGES TO THESE TERMS
We may update these Terms at any time. The version in effect at the time you place an order governs that order, unless a change is required by law or is expressly stated to apply retroactively. Continued use of the Site or placement of new orders after changes constitutes acceptance of the revised Terms.
24) MISCELLANEOUS LEGAL TERMS
- Severability: If any provision is unenforceable, the rest remains in effect.
- No waiver: Failure to enforce any provision is not a waiver.
- Assignment: You may not assign your rights without our written consent; we may assign ours.
- Entire agreement: These Terms and incorporated policies are the entire agreement regarding your use of the Site and purchases.
- Electronic communications: You consent to receive communications electronically and agree they satisfy legal writing requirements.