TEXAS CARBON LLC — REFUND / RETURN POLICY
Contact: support@texascarbon.co
This policy applies to all purchases from Texas Carbon LLC (“Texas Carbon,” “we,” “us”). By placing an order, you agree to the terms below.
1) MOST SALES ARE FINAL (MADE-TO-ORDER / CUSTOM)
Most of our products are made-to-order and/or built to your selected configuration. For that reason, we do not accept returns or refunds for changed mind, preference, or subjective reasons, including but not limited to:
- “I don’t like it / I expected something different”
- “I changed my build / ordered the wrong thing”
- “I don’t like the sound / style”
- minor details or cosmetic preferences
We only approve returns/refunds when there is:
- a major manufacturing defect, or
- shipping damage reported on time, or
- an error caused by Texas Carbon (wrong item sent, missing parts we were responsible for, etc.)
2) LEAD TIMES (MADE-TO-ORDER)
Lead times vary by product and customization level:
- Small carbon trim: typically 1–2 weeks
- Steering wheels: typically 3-4 weeks
- Exhaust systems: typically 5-6 weeks
- Larger exterior items may take longer depending on complexity
Nothing on our website is expected to exceed 8 weeks under normal conditions.
If an order has not shipped within the promised timeframe, we will contact you with available options as required by applicable law (including delay consent or cancellation/refund for unshipped merchandise).
3) CANCELLATIONS (BEFORE PRODUCTION STARTS)
Production typically begins within 24–48 hours of order placement.
- Cancellation before production begins: Allowed with a full refund if you email support@texascarbon.co and we confirm production has not started.
- Cancellation after production begins: Allowed only with a 50% cancellation fee (we refund 50% of the order total).
- After shipment: Orders cannot be canceled.
4) SHIPPING DAMAGE — 24–48 HOUR REPORTING WINDOW (REQUIRED)
If your package arrives damaged:
- Do not install or attempt to use the product.
- Email support@texascarbon.co within 24–48 hours of delivery with:
- photos of the shipping box (all sides),
- shipping label,
- internal packaging,
- product damage (close and wide shots),
- and any other useful proof (unboxing video helps).
- Keep all packaging until the claim is resolved.
For large freight deliveries, inspect at delivery and document visible damage with the carrier before signing when applicable.
5) MANUFACTURING DEFECTS — 14-DAY REPORTING WINDOW
Manufacturing defects must be reported within 14 days of delivery.
Email support@texascarbon.co with:
- order number,
- description of the issue,
- photos/videos clearly showing the defect.
Inspect all products immediately upon delivery and before installation. Claims submitted after installation, modification, or use may be denied.
6) WHAT COUNTS AS A “MAJOR MANUFACTURING DEFECT” (RETURN-ELIGIBLE)
Return eligibility is determined case-by-case after review.
Examples may include:
- structural defects (delamination, cracking not caused by shipping or improper handling, broken mounting points, obvious manufacturing failure),
- incorrect build relative to your confirmed configuration (wrong core/shape/options),
- missing critical components that were included in the sale (and cannot be resolved by shipping the missing parts).
Not eligible:
- preference/changed mind,
- minor variation typical of carbon/hand-finished parts,
- damage caused by installation, improper handling, misuse, or modification,
- fitment issues caused by ordering the wrong item/spec or not verifying options/connector layouts.
7) NO RETURNS FOR “CHANGED MIND” / WRONG CHOICE / INSTALLATION
We do not accept returns because:
- you ordered the wrong item/spec,
- you changed your plan/build,
- you don’t like the sound/appearance,
- or you noticed a small detail after receiving it.
Installed, mounted, test-fitted, or used items are not returnable. If the item shows any signs of installation, handling beyond inspection, or use, it is not eligible.
8) EXHAUSTS (DEFECT-ONLY)
Exhaust systems are eligible for return/refund only for a major manufacturing defect and only if:
- the exhaust has not been installed, and
- it is returned properly packaged to prevent damage in transit.
If the exhaust was installed, modified, used, or returned with shipping damage due to poor packaging, return/refund will be denied. “Didn’t like the sound/style” is not eligible.
9) WRONG ITEM / OUR ERROR
If Texas Carbon makes an error (wrong item shipped, missing components we were responsible for), we will correct it. In many cases, we will ship the correct part/components without requiring you to return the incorrect item.
10) RETURN AUTHORIZATION REQUIRED (RMA)
All returns require written authorization from Texas Carbon before you ship anything back.
Unapproved returns may be refused or returned to sender.
If approved, we will provide:
- the return address,
- packing instructions,
- and any required documentation.
11) RETURN CONDITION REQUIREMENTS (STRICT)
Approved returns must arrive:
- unused, uninstalled, unmodified, and in original packaging, with all included materials/hardware,
- with no signs of handling beyond inspection (scratches, marks, scuffs, tape residue, odors, wear, etc.),
- packaged securely to prevent shipping damage.
If the item arrives damaged due to poor packaging, the return may be denied.
12) FEES, SHIPPING, AND REFUND METHOD
- If the return is approved due to a confirmed defect or our error:
- We will cover return shipping (or provide instructions).
- No restocking fee applies.
- If a return is approved as an exception (rare and at our sole discretion):
- A 30% restocking fee applies, and the customer pays return shipping.
Refunds are issued to the original payment method after we receive and inspect the return.
13) REFUND TIMING
After an approved return is received and passes inspection, refunds are typically processed within 5–10 business days (bank processing times may vary).