TEXAS CARBON LLC — SHIPPING POLICY
Texas Carbon LLC
Austin, Texas
support@texascarbon.co | www.texascarbon.co
This Shipping Policy applies to all orders placed on texascarbon.co. This Shipping Policy is subject to our Terms of Service and Refund / Return Policy. If there is any conflict, those policies control.
1) SHIPPING DESTINATIONS
We currently ship to U.S. addresses only, including Alaska and Hawaii when service is available for the item purchased. If a specific item cannot be shipped to your address due to size, carrier limitations, or service availability, we will contact you with options.
P.O. Boxes: P.O. Boxes may be limited to certain items and shipping methods.
2) MADE-TO-ORDER PRODUCTION TIME VS. TRANSIT TIME
Most Texas Carbon products are made-to-order, and lead times vary based on the product and customization level.
Typical production timeframes (not including transit time):
- Most products: ~1–2 weeks
- Steering wheels: ~3–4 weeks
- Exhaust systems: ~5-6 weeks
Most orders are delivered within 8 weeks. If an unexpected delay occurs outside our control (carrier delays, customs holds, supplier delays, etc.), we will communicate updates as they become available.
3) STANDARD SHIPPING ONLY
We currently offer standard shipping only. Expedited shipping is not available at this time.
4) TRACKING
All orders include tracking.
- A tracking number is emailed to you automatically once your order ships.
- Please allow 24–48 hours for carrier systems to update after a label is created or a shipment is handed off.
- You can check your shipment status anytime on our Track Your Order page, or email support@texascarbon.co with your order number.
5) SPLIT SHIPMENTS
Some orders may ship in multiple packages because items may come from different production sources or ship methods. When possible, we aim to ship items together, but split shipments may occur without additional notice.
6) ADDRESS ACCURACY & ADDRESS CHANGES
You are responsible for entering a correct and complete shipping address at checkout.
- Address changes are only possible before a shipping label is created.
- If your order is already in production, address changes may not be possible. Contact support@texascarbon.co as soon as possible with your order number.
Texas Carbon is not responsible for delivery issues caused by incorrect addresses, refused deliveries, or failure to retrieve packages.
7) DELIVERY REQUIREMENTS (OVERSIZED ITEMS)
For oversized items (including exhaust systems and other large packages), we strongly recommend that the customer be available to receive the delivery to reduce the risk of loss, damage, or missed delivery attempts.
8) SHIPPING DAMAGE (24–48 HOUR WINDOW)
If your package arrives damaged:
- Do not install or use the item.
- Email support@texascarbon.co within 24–48 hours of delivery with:
- photos of the shipping box (all sides),
- the shipping label,
- internal packaging,
- clear photos/videos of the product damage.
- Keep all packaging until the claim is resolved.
Claims submitted outside the 24–48 hour window may be denied.
9) LOST PACKAGES / “DELIVERED BUT NOT RECEIVED”
If a shipment appears lost in transit, contact support@texascarbon.co and we will assist with an investigation and carrier claim where applicable. Once a package is accepted by the carrier, risk of loss transfers as stated in our Terms of Service.
If tracking shows “Delivered,” it is considered delivered. We may still review reports case-by-case and assist with the carrier process when appropriate.
10) RETURN-TO-SENDER / UNDELIVERABLE PACKAGES
If a package is returned to sender due to an incorrect address, refusal, or failure to receive, the customer is responsible for any reshipment costs. We may reship after payment of the reshipment fee or, at our discretion, issue a refund minus shipping/fees.
11) CONTACT
For shipping questions, order updates, or tracking requests:
support@texascarbon.co